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Operations

Strategies and insights on retail tech, logistics, customer service and more

Operations Articles

One key to Trader Joe's remarkable customer loyalty: its loyalty to the customer.

Prepare yourself: The customer-first journey may upset longstanding notions, even from the experts.

Is your store ready for a customer-first approach? First, check the messages it sends to shoppers.

From increasing incidents of catastrophic violence, viral scandals and other precarious realities of the world in which we live, retailers and brands must not only anticipate reputational vulnerabilities, but also be prepared to respond.

The best companies will control their own destiny and sustain their performance.

Due to the upcoming holidays, the Winsight Grocery Business Daily e-newsletter will not publish between Dec. 25 and Jan. 2.

Food is not just your business - it's the heart of your story

Blue Apron Holdings CFO Brad Dickerson is succeeding co-founder Matt Salzberg as its president and CEO.

Nearly 700 workers will be laid off next month as the company switches to a different third-party manager.

The chain is “learning and adapting” in the U.S., an official says.