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Industry Partners

Who Will Hold Onto Their New COVID Customers?

Price and quality will return as the dominant preference drivers when the fear of going in public evaporates, the author says.

Industry Partners

$24 Billion: The Cost for Grocery of Operating During COVID-19

FMI—The Food Industry offers an analysis of the operational changes and investments food retailers made during the pandemic.

WGB asked Neil Stern what it has been like to assume a leadership role during a pandemic, and if COVID changed the way he leads.

The arrival of COVID meant the retailer had to meet its customers where they are, says Deana Percassi.

“Professionally it was heartbreaking,” David Schaefer says of the beginning of the pandemic.. “People were in a panic looking for essentials—anything they could grab to feed their families.”

Keith Knopf says "people came together to do the right thing and put safety first."

The U.S. District Court for the Western District of Washington has upheld ordinances, which the NWGA and WFIA say are illegal, in the cities of Seattle and Burien requiring some grocers to pay hazard pay.

Boredom drives the surge in between-meal noshing.

Just weeks after announcing store closures in Long Beach, Calif., and Seattle due to those city's extra pay mandates for some front-line workers, The Kroger Co. has announced three more store closings in Los Angeles.

The retailers reiterate masks are required in their Lone Star State stores despite the state's announcement that it will lift the mandate March 10.

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