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E-commerce

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Technology

Led By Kroger, Food Retailers Shop for Boxed: Report

Kroger, Costco, Target and Aldi are said to be among several brick-and-mortar retailers expressing interest in acquiring online bulk retailer Boxed.

Retailers

Sprouts to Plow Momentum into Customer Experience, CEO Says

Preliminary Q4 comps grew by 4.6% on strong holiday sales.

Walmart is expanding its Scan & Go technology to 100 additional U.S. stores this year.

The grocer plans to offer the service across all markets.

Instead, they should be focusing on three key areas.

Retailers need a full focus on their digital customer. Poor personalization cost U.S. business $756 billion last year as 41% of consumers switched companies.

As brick-and-mortar shopping melds with the digital world, customer experience is the defining battleground as shoppers engage with retailers at any time and from any place.

Costco saw big increases in sales and traffic during the first quarter and a promising start to new grocery e-commerce efforts.

Chat-to-Cart allows shoppers to order groceries through type, speak and emojis.

Retailers’ ability to meld the physical and digital worlds is no longer optional. Here's why.

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