Biography

Charisse Jacques

Symphony RetailAI

Articles by
Charisse Jacques

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Industry Partners

More Grocery Shoppers Are Focused on Quality Than Price

Understanding a customer’s sensitivity to price, promotions and quality has real implications for grocery retailers’ investments, says Charisse Jacques of Symphony RetailAI.

Industry Partners

A More Loyal Shopper Is Created With Online Grocery

Focusing on a true omnichannel strategy—the combination of “bricks and clicks”—is essential to retailers’ loyalty-building strategies, says Charisse Jacques of Symphony RetailAI.