David Ciancio

Articles by
David Ciancio

Page 1
Industry Partners

Being Customer First Means Putting Employees First

From enhancing sick leave to providing special offers, the author shares suggestions on how retailers can serve customers by taking care of their employees.

Wholesalers & Distributors

Profitability Is Not the Customer’s Responsibility

Treating customers differently based on their profitability is counterproductive to building loyalty and creating a healthy customer experience.

Here's what retailers get wrong about loyalty and how to fix it.

One key to Trader Joe's remarkable customer loyalty: its loyalty to the customer.

Prepare yourself: The customer-first journey may upset longstanding notions, even from the experts.

Is your store ready for a customer-first approach? First, check the messages it sends to shoppers.