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Biography

David Ciancio

Articles by
David Ciancio

Page 1
Industry Partners

Being Customer First Means Putting Employees First

From enhancing sick leave to providing special offers, the author shares suggestions on how retailers can serve customers by taking care of their employees.

Wholesalers & Distributors

Profitability Is Not the Customer’s Responsibility

Treating customers differently based on their profitability is counterproductive to building loyalty and creating a healthy customer experience.

Wholesalers & Distributors

So Many Loyalty Cards, So Little Loyalty

Here's what retailers get wrong about loyalty and how to fix it.

Wholesalers & Distributors

For the Love of Trader Joe’s

One key to Trader Joe's remarkable customer loyalty: its loyalty to the customer.

Wholesalers & Distributors

The Data of the Many Outweighs the Opinion of the Few

Prepare yourself: The customer-first journey may upset longstanding notions, even from the experts.

Wholesalers & Distributors

5 Questions for Food Retailers Competing in the Age of Customer Data Science

Is your store ready for a customer-first approach? First, check the messages it sends to shoppers.