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Biography

Gary Hawkins

Articles by
Gary Hawkins

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Technology

Grocery E-Commerce 2.0 Update: Little Progress

A report card on food retailers’ digital strategies finds low scores overall in their ability to merge the physical and digital worlds of grocery shopping.

Technology

Heading Into Retail in the Age of ‘I’

As our world increasingly becomes tailored to individuals, author Gary Hawkins discusses the inspiration behind his new book that explores the impact of the age of “I” in retail, including shopper expectations and the challenge traditional retailers face.

Technology

Three Keys for Mastering Innovation

Retailers are becoming overwhelmed when grappling to keep up with the pace of change, yet they mustn’t let up, lest they risk being left behind.

Retailers

Pseudo Customer Centricity: Fool’s Gold

Retailers aiming to be more customer-focused must embed that philosophy into their organizational culture.

Retailers

Real-Time Insights on Amazon Prime and Whole Foods Integration

CART and Sense360 reveal the top 5 insights from their recent webinar.

Retailers

Amazon Prime at Whole Foods: What’s the Impact?

CART webcast on Aug. 9 will explore exclusive insights and analytics measuring and quantifying the e-tailer’s brick-and-mortar and loyalty program integration.

Retailers

Customer Touch Points and the Human Experience

Retailers have untapped potential to arm associates with customer intelligence via smartphones and improve service.

Technology

The Amazon Doctrine and the Innovation Arms Race

The world’s leading e-tailer is leveraging its leadership position and vast resources to overwhelm the traditional grocery industry. But there are ways for retailers to compete.

Technology

Leveraging Shopper Insights From Chaos to Action

Three steps to help retailers make sense of the chaos of new data and capabilities.

Technology

E-Commerce 2.0 Comes of Age

Tech-enabled shoppers are tough taskmasters, and retailers’ first-generation digital initiatives are no longer enough.

Technology

Looking for Sales Growth? Be Relevant to Your Shoppers

Personalization is a proven path to increasing sales.

Retailers

The Convergence of Food and Health

Intelligent guidance that connects the dots between the food industry and healthcare offers promising improvements for the well-being of consumers.

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