Biography

Gary Hawkins

Articles by
Gary Hawkins

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Technology

When Sapiens Go Shopping: Customer Cognition at the Speed of Thought

Putting data to work in a digital world will require retailers to be both intelligent and fast.

Technology

Identity Management in Retail: Its Time Has Come

In a world of online hacking, stolen identities, deep fakes and fake news, efficient tools for age verification, including biometrics, are now within reach.

Against the backdrop of radical change, many retailers must accelerate their adoption of techniques to facilitate innovation.

Food for thought at the start of a new decade.

A report card on food retailers’ digital strategies finds low scores overall in their ability to merge the physical and digital worlds of grocery shopping.

As our world increasingly becomes tailored to individuals, author Gary Hawkins discusses the inspiration behind his new book that explores the impact of the age of “I” in retail, including shopper expectations and the challenge traditional retailers face.

Retailers are becoming overwhelmed when grappling to keep up with the pace of change, yet they mustn’t let up, lest they risk being left behind.

Retailers aiming to be more customer-focused must embed that philosophy into their organizational culture.

CART and Sense360 reveal the top 5 insights from their recent webinar.

CART webcast on Aug. 9 will explore exclusive insights and analytics measuring and quantifying the e-tailer’s brick-and-mortar and loyalty program integration.

Retailers have untapped potential to arm associates with customer intelligence via smartphones and improve service.

The world’s leading e-tailer is leveraging its leadership position and vast resources to overwhelm the traditional grocery industry. But there are ways for retailers to compete.

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