Sylvain Perrier

E-commerce success is about more than the underlying technology, the author says.

Ocado's first CFC in North America, in partnership with Canadian supermarket chain Sobeys, is a flexible and creative hit, the author says.

COVID disruption and an uncharted route back to normal could result in a wash on the bottom line, unless grocers prepare to evolve, the author says.

The benefits of convenience and rapid deployment of make it an attractive route for some grocers, but consider the options, the author says.