Dollar General is forming a strategic alliance with FedEx that will offer convenient access to package drop-off and pickup services at thousands of Dollar General stores. The effort is designed to increase access for all customers, particularly those living in rural communities, while providing a potential draw for shopper visits.
The companies said they plan to begin rolling out the service in more than 1,500 Dollar General stores in late summer, building to a total of more than 8,000 stores by the end of 2020. The partnership is part of an extension of FedEx's Retail Convenience Network, and Dollar General's participation increases the program's overall reach to more than 62,000 retail locations. FedEx is separately in the midst of a program to roll out similar services at 500 Walmart stores.
“Dollar General is the perfect retailer to help us meet the growing need for convenient, secure drop-off and pickup options in a variety of rural communities,” said Scott Harkins, FedEx Services senior vice president of customer channel marketing. “We understand customers may not always want packages delivered to a home or office. They want secure, alternate delivery options, and we’re on a mission to make that happen. We are proud to work with Dollar General to make our customers’ lives easier.”
“Dollar General is excited to work with FedEx to offer customers a secure, convenient pickup and drop-off location,” said Jason Reiser, the retailer's executive vice president and chief merchandising officer. “This collaboration furthers Dollar General’s mission of serving others and long track record of serving rural communities by combining our expansive store presence with FedEx’s global reach. We look forward to providing customers with expanded services and accessibility throughout our rural footprint and working with FedEx as we begin the rollout later this year.”
FedEx states that by leveraging Dollar General’s unique rural store footprint, more than 90% of Americans will ultimately live within 5 miles of a FedEx retail location.
Over the past 18 months, Dollar General has sought to expand its own footprint by stepping up both its hiring and its remodeling efforts of newly acquired Family Dollar stores. The Goodlettsville, Tenn.-based retailer has also launched efforts to expand access to healthcare products and services.