Walmart Expands Pickup Service for At-Risk Shoppers, First Responders

Retailer reserves morning pickup hour for affected groups
walmart pickup
Photograph courtesy of Walmart

Walmart is launching a pickup hour for people most at-risk for COVID-19. Each day the hour from 7 to 8 a.m. at select pickup store locations will be reserved for customers over the age of 60, as well as first responders, customers with disabilities and anyone designated high-risk by the Centers for Disease Control and Prevention (CDC).

This latest step by the Bentonville, Ark.-based retailer to support customers who are more vulnerable to the virus includes staffing the select stores with pickup associates who are trained in enhanced distancing and sanitation procedures to prevent the spread of the coronavirus, Walmart said. The point of pickup is also contact-free. Customers simply open their trunk, and associates load their groceries. There is no need for shoppers to sign for the order.

“Now more than ever, families are relying on our pickup service to help get quality, fresh groceries to their homes as safely as possible,” said Tom Ward, SVP of customer product. “These are extraordinary times, and we are constantly looking for ways we can help deliver that same peace of mind to all our customers, particularly those who are most at risk.”

Customers will see a new prompt on Walmart’s websitethat displays the qualifications for selecting the slot listed as "At Risk Only" and allows those who are eligible to opt in. While this time has been reserved for these groups, all other pickup times are open for their use as well. Qualifying customers can begin filling their baskets through the website or through the Walmart app.

While Walmart associates are working as quickly as possible to restock high-demand products, the retailer has set purchase limits on certain items available through Grocery Pickup, similar to what customers see in-stores. These include paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula and baby food.


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