Walmart Reveals Paid Loyalty Program

Walmart+ offers delivery benefits, gas discounts and easier in-store shopping
Photograph courtesy of Walmart

Walmart this morning announced the launch its much-anticipated paid loyalty program, saying the newly christened Walmart+ will provide members-only benefits of unlimited home deliveries, fuel discounts and a scan-and-go shopping feature in Walmart stores for an annual $98 fee.

Membership will be available to customers beginning Sept. 15. Paid members of the retailer’s Delivery Unlimited program, which launched last year and is being absorbed by the Walmart+ program, will be automatically enrolled.

Walmart, which has encountered some scrutiny over how recent introductions of paid offerings fit within a historic emphasis on low prices and low costs, characterized Walmart+ as a kind of an everyday-low-price approach to consumer’s time and an offering that further leverages its 4,700 stores as assets in an burgeoning omnichannel retail approach.

“We are a company committed to meeting our customers’ needs,” Janey Whiteside, chief customer officer of Walmart, said in a statement. “Customers know they can trust us and depend on us, and we’ve designed this program as the ultimate life hack for them. Walmart+ will bring together a comprehensive set of benefits where we see the greatest needs from our customers and where our scale can bring solutions at an unprecedented value.”

Walmart+ benefits, which the company said it intends to add to over time, are as follows:

  • Unlimited free delivery: In-store prices as fast as same day on more than 160,000 items from tech and toys to household essentials and groceries. This service was previously known as Delivery Unlimited.
  • Scan & Go: Members will be able to “unlock” a Scan & Go feature in the Walmart app, which the company said was a faster way to shop in stores, enabled by Walmart Pay. Walmart has experimented with similar technologies in recent years but withdrew a wide-ranging free option available in some locations, reportedly due to concerns over shrink.
  • Fuel discounts: Shoppers can save up to 5 cents a gallon at nearly 2,000 Walmart, Murphy USA and Murphy Express fuel stations. Sam’s Club fuel stations will soon be added to this lineup.

“Life feels more complicated than ever. Walmart+ is designed to make it easier—giving customers an option to not have to sacrifice on cost or convenience,” Whiteside said. “We know shopping should fit customers’ needs, not the other way around. We have always been a champion for the right item at the right price, but now it’s more than that. We have the right shopping solutions at the right time too.”

Analysts see Walmart+ as a strike at competition from Amazon, whose Prime loyalty program has more than 100 million paid members realizing benefits ranging from fast deliveries to streaming TV and access to voice assistants.

“In order to compete, Walmart has to have Amazon-matching e-commerce capability. In order to win, Walmart also has to further leverage its omnichannel capabilities,” said Miya Knights, head of industry insight for Eagle Eye, a London-based digital marketing platform. “Walmart’s offer of same-day delivery bundled with other extras will appeal to online customers, particularly if they are already familiar with the convenience and scope of Amazon Prime. But the option to also buy online and pickup in store, of which Amazon has only in a limited capacity, may well be the game changer.”

Jefferies analyst Chris Mandeville said Walmart+ could represent a threat not so much to Amazon but to existing brick-and-mortar rivals like Kroger and Target, given what he described as “more limited” omnichannel offerings at the latter companies.

The news of the Walmart+ launch comes as the Bentonville, Ark.-based mass merchant has also acknowledged interest in pairing with Microsoft to acquire TikTok, the popular Chinese video-sharing app noted for a large base of young enthusiasts and leading e-commerce and advertising features. Analysts see this too as a potential to further differentiate Walmart from traditional rivals while developing marketplace e-commerce and advertising businesses that can better match up against Amazon.

“We believe a potential relationship with TikTok U.S. in partnership with Microsoft could add this key functionality and provide Walmart with an important way for us to reach and serve omnichannel customers as well as grow our third-party marketplace and advertising businesses,” Walmart said in a statement late last week.

TikTok sale speculation ratcheted up in the wake of an executive order issued  by President Donald Trump last month seeking to ban the app in the U.S. were it not sold to U.S.-based interests within 90 days, citing user privacy concerns.



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