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Retail Foodservice

Supermarket Retail at the Tipping Point

Retail competition has shifted from mass promotion to a guerrilla battle being waged over share of wallet and lifetime value at the individual-shopper level.

Technology

Customer intelligence as a service

Competition today is powered by customer insights and speed to action made possible by AI and machine learning feeding off retail big data.

Retailers can shift from a product focus to a customer focus by asking several key questions from the perspective of the customer, and then answering them.