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Technology

The latest news, trends, and expert views in e-commerceomnichannel and retail data and analytics.

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Technology

Poor Personalization Will Cost You

Retailers need a full focus on their digital customer. Poor personalization cost U.S. business $756 billion last year as 41% of consumers switched companies.

Technology

Why Customer Experience Is the Defining Digital Battleground

As brick-and-mortar shopping melds with the digital world, customer experience is the defining battleground as shoppers engage with retailers at any time and from any place.

As physical brick-and-mortar shopping melds with the digital world, customer experience is the defining battleground as shoppers engage with retailers at any time and from any place.

The online platform for retail buyers to find branded goods is adding a “verified” tier it said would make it easier for buyers to find brands that meet their standards.

Artificial intelligence is changing the promotional game in grocery—and across the retail landscape.

Retailers’ ability to meld the physical and digital worlds is no longer optional. Here's why.

The Center for Advancing Retail & Technology presented the top honor to the company, which designs, builds and operates productive indoor farming solutions.

The new site reinforces the vital connection between print and digital offerings.

The Tewksbury, Mass.-based operator of Market Basket stores in New England quietly launched a website, as well as corporate Twitter, Facebook and Instagram accounts late last month.

The partnership with Venmo supports hunger charity, and may broaden appeal.