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Technology

The latest news, trends, and expert views in e-commerce, omnichannel and retail data and analytics.

Technology

Is This the Future of Click-and-Collect?

Locker room confidential: A need for contact-free and efficient order fulfillment is sparking innovation in and around self-pickup.

Technology

Tech Vendors Collaborate on Efficient Curbside Orchestration

Mercatus has partnered with ShopperKit and FlyBuy to bolster a fulfillment solution that includes picking technologies and location-data for arriving pickup shoppers.

Technology

Ocado Makes North American Debut

By Jon Springer on Jun. 22, 2020

Powered by Ocado's robotics and software, Voila by Sobeys has begun taking orders near Toronto.

Technology

Are Grocery Product Reviews More Important Than Ever?

By Jennifer Strailey on Jun. 16, 2020

New data from Bazaarvoice suggests consumer reviews of supermarkets and grocery products may be more important and influential than ever before in today's complex marketplace.

Technology

Coronavirus Accelerates Need to Connect With Shoppers 'Hyperpersonally'

By Jon Springer on Jun. 15, 2020

Online retail has conditioned consumers to expect hyperpersonalized experiences wherever they go, and the pandemic is quickening the convergence.

Technology

Online Grocery Shopping Could Continue Post-Pandemic, But So Could the Challenges

By Mike Eardley on Jun. 15, 2020

The coronavirus quickened consumer adoption of e-commerce, and it could remain an important service, the author says.

Technology

Fortnite Meets Food Shopping in New Virtual Marketing Tool

By Jennifer Strailey on Jun. 09, 2020

At a time when social distancing threatens to curtail consumer marketing research, Nielsen is using immersive virtual reality technology to offer retailers planogram testing and shopper behavior insights.

Technology

Can Your Online Grocery Platform Support a Barrage of Customers?

By Sylvain Perrier on Jun. 05, 2020

The rapid increase in e-commerce demand from the coronavirus crisis caught many grocery retailers off guard, but solutions are available, the author says.

Technology

Shopper Centricity Key to Successfully Resetting Retail

By Brian Ross on Jun. 04, 2020

To survive in a post-lockdown world, retailers will need to address the rise of grocery e-commerce and assortment rationalization.

Technology

Delivery Startups Plot New Competition for Instacart and Shipt

By Phil Lempert on Jun. 01, 2020

The Lempert Report: The pandemic has provided new opportunities for food delivery startups such as Brooklyn's Farm to People.

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