Retailers seeking to enhance their last-mile fulfillment offerings through delivery partners have a new solution with Mercatus Dispatch.
Described by officials of the Toronto-based company as “a welcome addition” to its existing suite of products and capabilities, Mercatus Dispatch enables grocery retailers to maintain control of their customers’ shopping journey on both website and mobile platforms via reliable infrastructure, a shopper-friendly experience and optimal fulfillment options.
“As online grocery delivery becomes more prevalent, shoppers will gravitate toward the most comprehensive and easy-to-use options,” said Sylvain Perrier, president and CEO of Mercatus, in a statement.
Retailers using Mercatus Dispatch “enjoy a single, straightforward process, with the retailer’s own staff managing order fulfillment through a streamlined picking process,” Perrier said. After items are processed, “hand-off to the delivery partner occurs after reconciliation and payment, ensuring the accuracy of order value, even when substitutions and omissions are required.” The delivery partners transport items under the retailer’s name to create a consistent purchasing experience for shoppers, he said.
A significant benefit for retailers using the turnkey Mercatus Dispatch platform allows them “to reward shoppers with an enhanced online grocery shopping experience, complete with reliable fulfillment and delivery options through established delivery platforms,” according to Perrier.