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Shaped by a once-in-a-lifetime catalyst, shoppers have embraced new digital experiences at an unprecedented pace. According to Incisiv’s latest data, eCommerce in Grocery will reach 20% of all sales by 2025.

One of the biggest challenges facing the foodservice industry, whether it be in a restaurant, at a c-store or in the grocery aisle, is how to make customers feel safe. In the restaurant, how do we convey cleanliness and safety to a cautions clientele? In the grocery store, how will prepared foods departments re-establish or re-invent self-service stations? And in c-stores, how can operators calm the shopper, reluctant to return to traditional self-service stations? Our editorial experts weigh in on a post-pandemic future for food safety.